11 Things I've Learned About Advertising

A sentiment I often run into, is the idea that there is some kind of “Magic Bullet” in advertising … a sure fire plan or technique, a new technology, a unique approach or a sense that it's easy! While you can catch lightening in a bottle on ocassion, most simply waste a lot of money with no real understanding of the beneftis or the possibilities.

Perhaps not the  advise you want to hear but  - the “stay the course” approach, with a heaping helping of passion will see you through to repeat business and a predictbale revenue stream. Passion for your product or servicve is infectious; and it will serve you in good stead in the long run. But let’s make no mistake …it is a long run to predictable growth. These are a few tips that I'd like to pass along. Each of these tips should not be considered in isolation ...think about combining them to ensure maximum effect. 

1. Most business owners are passionate about their products and very knowledgeable about their services. That passion and knowledge does not necessarily make you a great marketing expert. You need not hire a firm to develop a grand marketing initiative, but you should seek objective marketing insight to help create a consistent and focused marketing plan.
2.  Avoid including too much information. The message is more effective if it is simple and focused. Anchor your message on a “substantial” incentive to attract customers and ensure that it offers real value. A sale just isn’t what it used to be! 
3. Avoid running an ad infrequently. This is the most classic of all advertising errors. Potential customers need to see an ad multiple times. Frequent smaller ads are generally more effective than irregular large ads.
4. Don’t draft your message around what you want to say but around what your clients need. If you are not sure what they need, ask them -- before you advertise. 
5. Using shotgun approach, through traditional advertising channels such a TV, Newspaper or Radio do not always produce the desired effect. Consider more unique and focused channels like viral marketing, unique events, online advertising. 
6. Don’t use poor quality images or graphics in your ads (clip art just won’t do).  Short cuts, and low cost alternatives may not be the bargin you perceive them to be – you may save some money but end up turning off customers.
7. Many of today’s companies are uniquely online businesses. Just as traditional bricks and mortar businesses need to use the web to advertise. Conversely, online businesses need to use traditional advertising to create awareness as well. 
8. Don’t change your advertising from month to month or from one medium to another on a whim. Run shorter advertising programs and wait until they have completed the cycle, then analyze the results and apply what you have learned to the next cycle. To smaller companies this may seem difficult but over time you will accumulate important information about your customers and selling cycles and perhaps most importantly what works and what doesn’t. 
9. Graphic artists are not marketing specialists. Remember a graphic artist is trained to put your ads together professionally – they are not trained to synthesize your marketing goals and objectives into compelling creative concepts.  
10. Don’t forget to set up a process to close the sale by adding value when a customer visits. You can also track the response to your ads more easily by adding a new phone number or e-mail address that are specific to a particular campaign. This will help you respond more effectively to those inquires because you will have the advantage of knowing that they are responding to your advertising. 
11. Advertising, Marketing and Sales are not the same thing! Each plays a unique role. Marketing is the broader process for planning advertising, communications and sales programs. Advertising is the process of communicating a persuasive message to potential customers. Sales is the process of consummating that advertising process by accepting payment for goods and services.  A sales person is not a substitute for advertising or a marketing plan!

One final thought... your freinds and family don't always know what's good for you or for your conmpany. Keep that in mind when creating a mentoring group to consider marketing plans and initiatives. Trust your intuition and knowledge.

If you want feedback on a marketing initiaitve or idea  - post it on the blog and I will be happy to offer my thoughtful observations.

The Likeability Factor

The likeability factor is often viewed as a very personal trait. We all want to be liked and we want to associate ourselves with likeable people, products and services. “What’s Hot is Hot and What’s Not is Not” aptly describes our shared social need to be associated with the most current likeable symbols in society. These can range from entertainers and products to politicians and ideas. If you can establish a likeability factor for a product or service it can grow your business exponentially.

Viral marketing is the most obvious face of the likeability factor. It has become more visible with the growing use of social media such as Facebook and, Twitter; and the use of hand held computing devices. The spread of Likeability is similar to the spread of a virus; hence the name viral, which connotes the rapid spread of likeability.

Most clients, when considering a communication project of just about any sort do not consider the likeability factor. The main reason for this is that it costs time and money. Marketing campaigns, and make no mistake; any communication project is in some way a marketing campaign, underwrites the likeability factor. Whether it’s Justin Bieber, environmental causes, I-Pads, pro-biotic yogurt or electric cars; each has a carefully orchestrated marketing plan that reinforces its likeability factor.

The fact that the product is innovative or is effective only ads to or complements its likeability factor. A perfect example if Proactiv – a product whose sole purpose is to help clear up facial blemishes and it’s endorsed by likeable people like Justin Bieber. The product has primarily the same ingredients and the same effectiveness as Clearasil, one of its competitors, but it cost 4 times as much; why because it has a higher likeability factor.

Now, having mentioned Justin Bieber does require a slight clarification of terms… it is important to note that likeability and popularity are not the same thing. Likeability can occur on a small scale and can influence buying decisions at very basic level while popularity has to achieve a larger scale to be considered effective.  

We may be led to believe that viral marketing is free but this is the exception rather than the rule. Most likeability campaigns are supported through marketing in a variety of distribution channels that are unseen or appear to be casual or unsponsored. This is important to a likeability campaign since we value unsponsored endorsements more than those that are sponsored.

While these likeability campaigns may appear unattainable to small and medium size businesses, they can be scaled into smaller projects in the way that we promote our customer service, or how we greet customers on the phone or, the style of a web site or a video. All of these and many others contribute to the likeability and help determine if the call to action in any communications project is going to be effective.

 If you are interested in learning more we have a documentary we offer to clients for viewing called Art & Copy that helps demystify some of the aspects of Likeability. Also, you may want to read The Likeability Factor: How to Boost Your L-Factor and Achieve Your Life's Dreams by Tim Sanders.

Cheap Video?

I worked in television and video production as a writer , producer, director for the best part of 30 years so I know a bit about video production and one recurring misconception has struck me over the years...and it’s this ...videos are cheap and easy to produce.

Everybody seems to think they know something about video because they can use a camera or they have some type of editing software. With the advent of smaller, lower cost, higher quality cameras, access to digital editing; and even the broad appeal of YouTube, anybody can make a video, right …well, not necessarily. It all depends on what you want to achieve with your video. Video can make us laugh, it can motivate us, it can inform us, it can empower us - or it can just bore us to tears. Unfortunately most videos fall under the bore us to tears category.

Corporate videos for the most part are designed to create a call to action, communicate a concept or describe a service that cannot be easily described in any other way. A video forms a contract with the viewer gained through their experience of watching television every day. That contract suggests that you must entertain as well as inform based on the audience’s expectations.

Most clients who produce video for their web site, or for boardroom presentations make the same mistake that they make with advertising…they try and tell their story in linear fashion without consideration for the customer’s needs and expectations. They focus on cost and in doing so eliminate all creativity and strategic planning. Videos like advertising can change people’s opinions, can have an emotional appeal and can bestow a positive light on your product or service but only with well thought out messaging.

Today’s videos are shorter – whether it’s a flash mob, commercial or just an engaging demonstration. Longer videos can be effective but the viewer has to have a degree of control over the viewing process; and the content has to be engaging and as interactive as possible.

You can produce a video on a budget but the production company should be a partner in the planning and development of the concept…right from the start. Going to a production house and trying to direct the video will result in one thing…a bad video. Let the production company bring their expertise to the table and make sure, as the client; you inform them on your objectives, your audience and your content.

The Evolution of E-Learning

E-Learning, particularly in the business world, has long been praised by many as the final solution to the challenge of continual learning. Administrators in government and industry see it as a cost effective way of sharing valuable information; learners see it as a means of flexible learning, and content/media developers see it as a new service opportunity. Each demanding taskmaster exacts a compromise from the process of creating E-Learning while few understand the complex nature of this information sharing process.
In reality, the learning process is much less predictable and more complex than most people realize. Effective learning utilizes body language, the cadence of rhythmic audio and visual communications, subject matter comprehension, intellectual engagement, technical facilitation and a comfortable learning environment. Just as some teachers are masters at keeping the focus and attention of the students through their teaching techniques in the classroom … E-learning must weave a web of challenge and intrigue that allows the learner to transcend the medium, manipulate the technology with ease …all while working at their own pace in an easy to comprehend format.
Each of the partners involved in developing today’s E-Learning tools and environments has an agenda. Each has their own task master in the private or public sector, where cost-efficiency, regulations and guidelines and counter intuitive processes that have nothing to do with content, often figure significantly in determining the type and quality of the E-Learning administered to learners. The means by which E-Learning is administered often sets up the learner’s expectations and ultimately their level of engagement and enrichment. By not introducing learner expectations, the learner often envisions sitting back and absorbing a one-way theatre style presentation that will contain all the information they need.
To understand how we have arrived at this current state of affairs in E-Learning we can examine the evolution of “corporate training”, as it was once called. There are many parallels between current E-Learning practices and corporate training. Corporate training in the early 1980’s advanced significantly with the advent of video as a learning medium. We can learn a lot about implementing Internet based E-Learning from the video training revolution of the 80's.
When video learning was introduced there was a lot of uncertainty around the technology as a conflict between technologies formats - VHS and Beta – similarly today we are undergoing similar conflicts between various software solutions and delivery technologies. Video learning was difficult and costly to implement because the infrastructure was either non-existent or problematic – Internet based learning continues to be troublesome and laborious to implement as access and implementation are in the domain of the technology guardians - the IT Department.
Strategic business planning did not truly understand the significance of developing effective learning and how it might affect the bottom line. Today we have a more mature business-planning model for learning but many organizations continue to implement Internet Learning on a project-by-project basis with little understanding of the long-term impact or legacy training strategies.
The content was also problematic in video learning as pedantic and boring content was delivered to learners with little understanding of their learning needs, their ethnic make up, ability to comprehend English effectively and their aptitude for use of technology.
Learning focus remained on the content, subject matter specialist and the medium; instead of the learner. Learning strategies also lacked the creation of a long-term plan that considered updating content, new technologies implementation, knowledge migration and the changing face of the learner. As in the classroom we can control the content, the environment and even the learning process but we have a much poorer understanding of the learner and how they learn in unique environments such as E-Learning.
Many E-Learning development companies today are well versed in the standard implementation of E-Learning. They understand the deployment technology (web programming and the Internet) but not the implications of using a broad spectrum of media tools that make up an effective Learning scenario such as video, audio, animation, role-playing, simulations, music, sound effects and perhaps most of all how each of these interacts. Each of these plays an important role in the learning process as research has indicated. Learners use a number of clues and “learning factors” and each person learns by placing somewhat different importance on each of these “media elements.”
Also an important part of the process is the need to encourage a heightened engagement in E-Learning by the learner and to set out critical achievement standards for the leaner from the outset. Many learners, especially those educated during the 70’s and 80’s were indoctrinated into the “theatre” style learning process where the learner would simply sit back and learn or be fed the information. Today’s learner needs to be engaged in the process, this starts with the selection of the subject matter expert, developing long term learning strategies, producing engaging & interactive presentations but ends with a change in the expectations we have of E-Learners and the need for each to understand the subject matter.
During the video learning evolution of the eighties the learner was not considered central to the process; we had little knowledge of how people learn and under what circumstance we learn more effectively. Internet learning or E-Learning as it is commonly called today has not considered the learner any more effectively than did the video learning of the eighties. Many companies and organizations have used the same existing training infrastructure or “legacy learning systems” and tried to implement E-Learning. Even though the technology is more complex, yet ubiquitous; even though learners have become more sophisticated and their ethnic make-up has become more diverse, even though knowledge is now considered a much more important factor in the success of an organization and even though the costs are increasing dramatically. Little thought has been given to developing a unique infrastructure and administration process for E-Learning that places the leaner at the head of the class!
Today there is little left of the video-learning systems of the eighties – the only legacy that remains is the administrative process. We have gone through a number of technologies, from Laser Disks, CD ROMs and DVDs to dial up Internet, high speed Internet and now High Definition. I am sure that the future of learning will continue to become more complex as the body of information we need to know continues to grow and the need to inform and refresh our information demands that we keep pace.
The delivery mechanisms will continue to change but the learning strategies, once put in place, will form an important base upon which organizations can leverage knowledge to deliver products and services more effectively.